Returns and Refunds Policy
Guarantee and return
So that you have the best dolls, they are thoroughly inspected and tested before they leave our warehouse. Worldwide free shipping. When you receive a sex doll, please carefully check that the doll is in good condition, if you find any damage or defects, please take a picture, do not use it, and contact us at within 14 days at sexpuppenetza@outlook.com. We will send you an email notification once we have received and confirmed your return. Please do not return the goods without prior notice.

Refund policy:
To confirm that the product has quality problems, please contact us within three days of receiving the product: sexpuppenetza@outlook.com. We will return or replace another doll. Please do not return the goods without prior notice

Damage and guarantee
If you receive a defective product, you can contact us within 24 hours. It is important to provide as much details as possible, including all pictures and videos, in which case please email sexpuppenetza@outlook.com. Then we can work hard to solve the problem. Therefore, you must check the doll from head to toe before using it upon receipt. This is very important.
If the product is damaged due to improper use, you are not entitled to a return or exchange. You must use common sense and take good care of the items to avoid damaging the product.
We appreciate any feedback as it helps us to work with manufacturers to avoid these issues in the future.

Cancellation of orders.
If you would like to cancel your order after payment has been made, please contact us as soon as possible. Orders are usually processed within 6 hours. After 6 hours we charge a transaction fee of 20%, which is charged by PayPal or credit card. As soon as production has started, we will charge a cancellation fee of 85%, which is based on the individual requirements of each doll. Once the doll has started shipping, we will accept non-refundable returns.